​1. For hygienic reasons, we do not accept returns on items that have been washed or used. Items must remain in original packaging and condition to be considered for return.

 

2. For hygienic reasons, we do not accept returns or exchanges on any duvets, down blankets, pillows, protectors, or featherbeds. These items are final sale.

 

3. The cost of shipping any items returned to JOGI will be paid by the customer.

 

4. We do not offer refunds on custom orders, which include custom measurements, custom stitch colours and non-regular stock items.

 

5. Any shipping fees paid on the initial order will not be refunded.

 

6. All items discounted at 25% off or more are FINAL SALE.

 

7. Before making a return, please email at jogihelp@gmail.com for return authorization

 

8. A 10% re-stocking fee will apply to any returned items that need to be pressed and/or repackaged

 

9. If we detect an unusually high return rate under any customer account, return eligibility may be limited or other limitations may apply (such as our original cost to ship being deducted from any returns/refunds)