SHIPPING POLICY

 

We are currently shipping orders with both UPS and Canada Post depending on the delivery destination. To prevent loss or theft, we are shipping all orders with signature requirement. If you would like to waive signature requirement on your order please notify us before placing your order.

We are pleased to offer free shipping on orders subtotalling $100

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Shipping is available only within Canada and the United States. Free standard shipping will automatically be applied in the cart if your qualifying purchase is over $100 before taxes.

 

Orders will typically ship within 2-3 business days, provided all items are in stock. You will be notified as soon as your order has shipped out, and given a tracking number. If we need to custom order anything for you, we will let you know our earliest delivery time. Arrival times vary depending on your shipping location. A signature is required for delivery of all shipments, unless otherwise noted. If no-one is available to provide a signature and accept the parcel, the shipping carrier may bring the parcel to a post office or access point for collection a your convenience.

 

CANADIAN ORDERS
Canadian customers are subject to pay all applicable taxes upon completion of their order. Orders are shipped via UPS or Canada Post unless otherwise specified.

 

U.S. ORDERS
Please be aware that customers in the U.S. will bear the sole responsibility for any taxes, duties, import fees, and brokerage your local customs office may determine to be owing. We are required by law to disclose the full value of the package contents and cannot alter this value. As any and all taxes and/or fees related to import are solely in the hands of the US Customs Agency and the acting broker, we do not charge our US customers any tax upon checkout. If any taxes, duties, import and/or brokerage fees are determined to be owing upon import, they will typically be charged directly to the recipient before delivery or, in some cases, invoiced via mail after delivery. Please note that we have no hand in collection of these fees.

With a favourable exchange rate and not having to pay state sales tax for cross-border shipping, you're still likely to come out ahead!

Should you refuse any shipment from Au Lit Fine Linens, you are still responsible for the original shipping costs as well as any duties, taxes and customs charges incurred. This amount will be subtracted from your merchandise refund.

U.S. orders are shipped via Canada Post/USPS or UPS. While we have found that orders to US addresses typically arrive within 1-2 weeks from the date of shipment, we unfortunately have no control over how much time any given shipment may be held in customs. 

Please Note: US customs processing is fully out of our control and we cannot be held responsible for Customs actions (damage, taxes, duties, fees, etc.) upon opening your package, as well as any associated costs of returning the package to us.

 

PICK UP IN STORE
If you choose to pick up your items in store, an email notification will be sent to you when your order is ready. To select this option, you must input a billing and shipping address during checkout, but on the following page of the checkout, you will be able to select 'Pick up in store' as the shipping method. Please note that it must be the purchaser picking up the order, and they must provide the following upon collection of the order:

1. A copy of the order invoice

2. Photo ID matching the provided billing details

3. The credit card used to complete the purchase

Please note that all online Pickup In Store orders will now be handled from our new location at 147 Tycos Drive, Toronto. 

 

REGISTRY AND WISHLIST ORDERS
If you are making a purchase from a registry or wish list, please note that by default the registrants' gifts will be held for in-store pickup until after their wedding. We will confirm with the registrant which location they prefer their items held at. We recommend you select "Registry or Wishlist Purchase" as your shipping method during checkout. If you prefer your Registry or Wishlist order shipped to yourself or the recipient, please be sure to provide the full, proper shipping address at checkout and select "Shipping" as the shipping method.

 

SALES TAXES
Sales tax will be applied automatically during the checkout process for domestic shipments. Taxes are based on the province the items are being shipped to. We do not collect U.S. sales tax. Any duties/taxes determined to be owing on orders shipping to the USA will be payable by the customer.